Frequently asked questions
How can we help?
Quickly find answers to the most frequently asked questions about ordering, delivery, payment and returns.
Ordering & account
Yes. UMI supplies exclusively to professionals. Create a one-time business account to see your professional prices and place orders.
Register your salon via the account page. Once your details have been verified, you'll get immediate access to the full range.
Absolutely. You can request a quote or demo from any product page. We'll then get in touch with you personally.
Delivery
Voor 14:00 besteld betekent doorgaans dezelfde dag verzonden; levering binnen 2-4 werkdagen. De exacte levertijd zie je tijdens het afrekenen.
Above the minimum order value, delivery is free. Below that amount, we charge a fixed shipping contribution.
Payment
You can pay easily via iDEAL, credit card or by invoice (subject to approval). All prices are exclusive of VAT.
Existing business customers can order by invoice. Contact us to activate this option for your account.
Returns
Returns are only possible after prior consultation and with our written consent. Contact us with your order number and we’ll find a suitable solution together.
Report any damage within 48 hours with a photo. We'll arrange a suitable solution or replacement right away.
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